Terms of service

I. The provider

1.1 The provider of the services presented at viralpro.sk under the ViralPro brand is Affilkit s.r.o., Company ID: 55 929 991, Tax ID: 2122136731, VAT ID: SK2122136731, registered office Raková 596, 023 51 Raková, Slovak Republic.

1.2 Contact: info@viralpro.sk, +421 902 412 000, viralpro.sk.

1.3 The supervisory authority is the Slovak Trade Inspection, Inspectorate for the Žilina Region, Predmestská 71, P. O. BOX B-89, 011 79 Žilina, Slovakia.

1.4 ViralPro is a trading brand of the provider, not a separate legal entity. The contractual relationship is always with Affilkit s.r.o.

II. Definitions

2.1 The client is a natural or legal person who orders a service. A client acting within their business activity is an entrepreneur; a natural person not acting within a business activity is a consumer.

2.2 Services include the 360° Business Scan, a full business restart, marketing and content services, UGC and AI video production, social media management, AI automation, corporate training and consulting.

2.3 The 360° Business Scan is a separately sold analytical service. Its output is a written evaluation of the reviewed areas of the company, a plan of priorities and an hour of consulting with the provider.

III. Orders and formation of contract

3.1 A service can be ordered through the order form and payment gateway on the website, by email, or on the basis of an individual quotation.

3.2 For the 360° Business Scan ordered through the payment gateway, the contract is formed at the moment the payment is successfully received. The client receives an order confirmation and an invoice at the email address provided.

3.3 For other services, the contract is formed by the client's written approval of the scope and price, including by email.

3.4 The client is obliged to provide true and complete details. When ordering as an entrepreneur, they provide the business name, registered office, company ID, tax ID and VAT ID where applicable.

3.5 The provider reserves the right to decline an order, in particular where capacity is full, where the requested work falls outside their expertise, or where delivery would conflict with legal regulations or good practice. Any amount paid is refunded in full without delay.

IV. Price and payment

4.1 Prices on the website are stated excluding value added tax. The provider is a VAT payer; tax at the statutory rate is added according to the client's billing address.

4.2 The price of the 360° Business Scan is €750 excl. VAT. For a client based in the Slovak Republic, VAT at 23 % is added, giving a total of €922.50. For an entrepreneur from another EU member state who provides a valid VAT identification number, the reverse charge applies and no tax is invoiced.

4.3 Payments are processed through the Stripe payment gateway operated by Stripe Payments Europe, Ltd. The provider never comes into contact with payment card details and does not store them.

4.4 For services delivered on the basis of an individual quotation, invoices are payable within 14 days unless agreed otherwise. The provider may request a deposit of up to 50 % of the price.

4.5 Invoices are issued electronically and sent to the client's email address. The client consents to electronic invoicing.

4.6 In the event of late payment the provider is entitled to statutory default interest and may suspend the service until payment is made.

V. Delivery of the service

5.1 The 360° Business Scan is prepared within ten working days from the date on which the client supplies the materials referred to in 5.3. Time does not run while awaiting materials.

5.2 The 360° Business Scan also includes an hour-long consultation, scheduled after the written output has been delivered.

5.3 The client is obliged to cooperate, in particular by providing links to the website and e-shop, social media profiles, and where possible analytics overviews, and by answering follow-up questions. Areas for which no materials are provided cannot be evaluated.

5.4 For more complex services, the scope, schedule and method of handover are agreed in writing before work begins.

5.5 The provider may use third parties in delivery; they remain solely responsible to the client for the result.

VI. Withdrawal from the contract

6.1 A client who is an entrepreneur has no statutory right to withdraw from the contract without giving a reason. The contract may be ended by agreement; work already carried out is invoiced according to its actual extent.

6.2 A client who is a consumer has the right to withdraw from the contract within 14 days of its formation without giving a reason, by writing to info@viralpro.sk or by post to the registered office. Sending the notice on the final day of the period is sufficient.

6.3 If a consumer expressly requests that the service begin before the withdrawal period expires and is informed accordingly, the consumer acknowledges that once the service is fully provided the right of withdrawal is lost. If they withdraw during delivery, they pay a proportionate part of the price for the performance provided.

6.4 Any amount paid is refunded no later than 14 days after the withdrawal is received, by the same means it was received unless agreed otherwise.

6.5 The provider may withdraw from the contract if, despite a written request, the client fails to cooperate for more than 30 days or is more than 30 days late with payment.

VII. Complaints

7.1 Complaints can be raised by email at info@viralpro.sk, stating the order and a description of the defect.

7.2 The provider confirms receipt without delay. Where the client is a consumer, the complaint is resolved no later than 30 days from being raised, and written confirmation of the outcome is issued.

7.3 It is not a defect that recommendations contained in the output did not produce the commercial result the client expected. The provider is responsible for the professional standard and completeness of the output, not for the client's commercial results.

7.4 Where a complaint is justified, the provider will remedy it by supplementing or reworking the output; where that is not possible, a reasonable discount is given.

VIII. Rights to outputs and confidentiality

8.1 Written outputs, analyses, strategies and design materials created for the client are intended solely for the client's own use. They may not be resold, disclosed to third parties or published without the provider's written consent.

8.2 On full payment of the price, the client acquires the right to use the outputs without restriction for their own business.

8.3 Both parties undertake to keep confidential any non-public information learned in connection with the collaboration.

8.4 The provider may name the client as a reference and publish a case study only with the client's prior written consent. Without consent, only a general description without identifying the client may be given.

IX. Liability

9.1 The provider is responsible for delivering the service professionally and with due care. No guarantee is given of any specific commercial result, revenue, number of customers or social media reach. Details are set out in the Results disclaimer.

9.2 Towards a client who is an entrepreneur, liability for damages is limited to the amount paid for the service in question. The provider is not liable for lost profit or indirect damage.

9.3 The limitations in 9.2 do not apply to intentional conduct, gross negligence or damage to health, nor to the extent the law excludes them. Towards a consumer, the limitations apply only to the extent permitted by consumer protection legislation.

9.4 The provider is not responsible for the content, availability or functioning of third-party platforms on which a service depends, in particular social media, affiliate networks and advertising systems.

X. Personal data

10.1 The processing of personal data is governed by the separate Privacy Policy, based on Regulation (EU) 2016/679 and Act No. 18/2018 Coll.

10.2 The use of cookies is governed by the Cookie Policy.

XI. Disputes

11.1 The relationship is governed by the law of the Slovak Republic.

11.2 If the client is a consumer and is not satisfied with how a complaint was handled, they have the right to ask the provider for redress. If the provider responds negatively or does not respond within 30 days, the consumer may submit a proposal for alternative dispute resolution under Act No. 391/2015 Coll., in particular to the Slovak Trade Inspection. A proposal may also be submitted through the European Commission's online dispute resolution platform.

11.3 Disputes that cannot be settled by agreement fall within the jurisdiction of the courts of the Slovak Republic.

XII. Final provisions

12.1 The provider may amend these terms. Contracts already concluded are governed by the version in force at the time of conclusion.

12.2 If any provision becomes invalid, the remaining provisions stay in force.

12.3 These terms take effect on 20 August 2026.